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Known issues within ITONICS 3.24.x

The following provides information on known issues within the ITONICS Enterprise software in version 3.24.x. The article was last updated on 2026-08-18.

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NUC-18655 UX/UI: Grid view lazy loading stops after 20 related items

Description: In the Relations grid view, lazy loading does not load more than 20 related items, even when additional related items exist. 

Affected Module: UX/UX, Relations

Solution:  The issue has been investigated, and our engineers are now working to solve it. A fix is on its way!

Affected Version:  3.24.0.

Status: Fixed with the 3.24.1 minor release.

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NUC-18885 Basic Fields: The user search field is case-sensitive

Description: Currently, there is an issue where the user search field across the system is case-sensitive. When searching for users whose usernames contain capital letters, the system incorrectly returns a "No matching data found" message instead of listing the matching user. This affects all user search fields within the system.

Affected Module: Basic Fields, Filter, Search

Solution: The issue has been investigated, and our engineers are now working to solve it. A fix is on its way!

Affected Version: 3.24.0, 3.24.1, 3.24.2, 3.24.3, 3.24.4.

Status: Unresolved. The issue will be fixed with an upcoming minor release fix version.

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NUC-18865 Task: Disabling Status/Priority fields in an entity type causes errors in visualizations and user profile

Description: Currently, there is an issue within the Tasks module where disabling the Status or Priority columns for a task-enabled entity type causes runtime errors in visualizations, Explorer pages, and the user profile's My Tasks tab.

Affected Module: Filter, Tasks

Solution: The issue has been investigated, and our engineers are now working to solve it. A fix is on its way!

Affected Version: 3.24.0, 3.24.1 .

Status: Fixed with the 3.24.1.3 hot fix release version.

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NUC-18901 Dashboard: Dashboard access does not work for User Groups

Description: Currently, there is an issue where dashboard access permissions do not work correctly when assigned to User Groups.

Affected Module: Dashboard.

Solution: The issue has been investigated, and our engineers are now working to solve it. A fix is on its way!

Affected Version: 3.24.0, 3.24.1.

Status: Fixed with the 3.24.1.3 hot fix release version.

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NUC-19021 Radar: Confidential list field is selectable as default distance dimension

Description: Currently, confidential list fields (with Is rating? config enabled) are listed as selectable options for the default dimensions such as Distance in the Radar configuration (but also applicable to the Matrix and Board configuration dimensions), which causes the Radar to be broken for restricted users missing the access to the confidential fields.

Affected Module: Radar, Board, Matrix

Solution: The issue has been investigated, and our engineers are now working to solve it. A fix is on its way!

Affected Version: 3.24.0, 3.24.1, 3.24.2, 3.24.3.

Status: Fixed with the 3.24.4 release version.

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NUC-19061 Rating Export / Import: issue with rating criteria and comments

Description: Rating criteria and comments are placed under incorrect columns when exporting ratings via Settings > Export / Import Data > Rating Export. Additionally, the Rating Import feature is not working (both with comments mandatory and non-mandatory cases).

Affected Module: Rating, Excel Export / Import

Solution: The issue has been investigated, and our engineers are now working to solve it. A fix is on its way!

Affected Version: 3.24.0, 3.24.1, 3.24.2.

Status: Fixed with the 3.24.1.5 hot fix release version.

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NUC-19168 Basic fields: USF issue within task and milestone configuration

Description: Currently, there is an issue present in user search fields (USF), which leads to valid system users being assigned to the task assignee (or another cusotm USF) field in the task configuration or a user assignment in a milestone field in the milestone configuration mistakenly being assigned as a hybrid user.

Affected Module: Basic fields, Tasks, Milestones

Solution: The issue has been investigated, and our engineers are now working to solve it. A fix is on its way!

Affected Version: 3.24.0, 3.24.1, and 3.24.2.

Status: Fixed with the 3.24.2.1 hot fix release version.

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NUC-19205 User Management: Users with custom roles may be unable to log in for the first time

Description: There is currently an issue in the user management module that prevents newly created users assigned to custom roles from completing their first login.

Affected Module: User Management, Roles & Permissions

Solution: The issue has been investigated, and our engineers are now working to solve it. A fix is on its way!

Affected Version: 3.24.0, 3.24.1, 3.24.2, 3.24.3, 3.24.4.

Status: Unresolved. The issue will be fixed with an upcoming 3.24.x minor release fix version.

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NUC-19602 Issue with SAML certificate renewal notifications

Description: An issue with the SAML certificate expiry check causes the ITONICS-managed IdP certificate to be evaluated alongside customer-managed ones, leading to expiry notifications for the ITONICS certificate being wrongly sent to the Application Owners configured in the system.

Note: such a notification does not indicate a problem with your own IdP certificate, which remains valid and unaffected. No action is required from you for this mail — the renewal of the ITONICS certificate is owned and scheduled by ITONICS. If the IdP configuration referenced in the notification is "ITONICS", the notification can be disregarded. Expiry notifications for customer-managed IdP configurations continue to be triggered correctly and remain valid.

Affected System: 3.24.0, 3.24.1, 3.24.2, 3.24.3.

Solution: The issue has been investigated, and our engineers are now working to solve it. A fix is on its way!

Status: Fixed with the 3.24.3.2 hot fix release version.